In our continued effort to improve the quality and communication in our Warranty Service Department, we have a 'Homeowner Warranty Portal' that will allow you to submit and view your service needs online (EXCEPT emergencies - see emergency contact list located in your Homeowner Binder or the sticker inside your kitchen cabinet). Full Warranty Reference Guide CLICK HERE
Simply follow the steps listed below and accomplish the online connection:
1. Click here for a direct link the Ivey Homes Warranty Portal This will take you to the login screen where you will type in the login and password you received at the closing of your new home. If you have forgotten your login and password please email Shirley Jung, Warranty Coordinator.
2. You'll be able to:
In the Homeowner/Warranty Portal, you'll be able to monitor the number of items that have been submitted and their status. You'll also see your property and contact information displayed. Please remember to always 'LOGOUT' by clicking on the logout button at the top right of the page. We're here to provide the best quality service for you!
We've also provided these tutorial videos about using the Homeowner Warranty Portal. Homeowner Warranty Portal YouTube Full Playlist
The following are considered an after-hours Emergency:
To keep your Ivey home in tip-top shape for years to come, we've added Homeowner How To & Maintenance video series to help!