Questions?Get Fast Answersarrow

Warranty Request

Homeowner Warranty Portal

In our continued effort to improve the quality and communication in our Warranty Service Department, we have a 'Homeowner Warranty Portal' that will allow you to submit and view your service needs online (EXCEPT emergencies - see emergency contact list located in your Homeowner Binder or the sticker inside your kitchen cabinet). Full Warranty Reference Guide CLICK HERE

Simply follow the steps listed below and accomplish the online connection:

1. Click here for a direct link the Ivey Homes Warranty Portal This will take you to the login screen where you will type in the login and password you received at the closing of your new home. If you have forgotten your login and password please email Shirley Jung, Warranty Coordinator.

2. You'll be able to:

  • Submit Requests
  • View Requests
  • View Homeowner's Manual
  • Print Requests
  • Contact Warranty Coordinator
  • View Emergency Contacts

In the Homeowner/Warranty Portal, you'll be able to monitor the number of items that have been submitted and their status. You'll also see your property and contact information displayed. Please remember to always 'LOGOUT' by clicking on the logout button at the top right of the page. We're here to provide the best quality service for you!

We've also provided these tutorial videos about using the Homeowner Warranty Portal. Homeowner Warranty Portal YouTube Full Playlist


The following are considered an after-hours Emergency:

  • PLUMBING – If there is a leak, please turn off the water to the house then call the plumber.
  • HVAC – No Heat in winter or Air Conditioning in summer.
  • Electricity- No POWER – please be sure it is just your home and not the entire block, street, neighborhood etc. - if that is the case, please contact GA POWER, also check your breakers, GFI outlets and bulbs.
  • Roofing – please contact us if you are experiencing a roof leak. Please be aware that no roof repair can be done until after it has stopped raining.

Homeowner Maintenace Tips

To keep your Ivey home in tip-top shape for years to come, we've added Homeowner How To & Maintenance video series to help!