Questions?Get Fast Answersarrow


Thank You

Categories: Uncategorized | Posted: August 12, 2009

At one of our recent company meetings I gave a summary of our past 12 months customer comments and satisfaction scores.  I’m happy to report that we had a 100% “Would Recomend” rate on our shortly after closing survey for the period 8/1/08 – 7/31/09 with an 83% response rate.  I’m told these are outstanding numbers for our industry, so I’m very proud of our team.

However, I got curious to how many months we had kept our 100% “Would Recomend” on our shortly after closing survey.  I had to go back to 2006 to find a would not recomend.  About that time we got that “would not recomend” we had started putting some quality assurance programs in place.  Since that time I think we have gotten better in managing the building process from quality assurance, buyer responsiveness, on time delivery, and providing a good value.

We’re certaintly not perfect, but we’ve got a great staff that certaintly tries to be.  For more information on our scores, click the GuildQuality link on our website.

Caroline Ashe

Comments are closed.